We guarantee the quality of our coats.

RETURN/EXCHANGE POLICY -- If the coat doesn't fit, please contact us first by e-mail so that we can do our best to exchange it for one that does, and to make appropriate shipping arrangments for the exchange. If you are not satisfied with your purchase, you have 30 days to return undamaged products for a full refund (less shipping charges). There is a conditional 15% restocking fee.

Please contact us before sending back merchandise, so that we can make appropriate shipping arrangements.  Goods shipped to Canada from other countries MUST be properly marked for customs or else they will be held at Customs Canada & we will not receive them. 

Please CLICK HERE to send us information about your order, or to arrange a return or exchange.

Most returns are due to guessing at the size. Please take the time to measure.  Make sure that your dog is standing while you measure his back from collar to tail.  We recommend measuring twice!  If you do return a coat, please clean any dog hair from it. If you return a coat in new condition (absolutely no dog hair on it), hangtags attached & not chewed up, and with the coat properly folded for shipping, we will waive our 15% restocking fee. If the coat has doggie smells, stains, hair, or if it arrives badly wrinkled from being scrunched into a package rather than folded, we will donate the item to rescue for you. Sorry, no refunds for items we can't restock

Question about your order or exchange to make?

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